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That was my most memorable moment because it’s the highest praise I could possibly bestow on our team for all the blood, sweat and tears they’ve given the company. At the end of the year, I shared with the company that we had a 100% customer renewal rate, with many signing expansion agreements. Whatever stress we were going through, it was worse for them. We made an unequivocal decision to support our health system customers on the front lines in their battle with COVID-19. Can you share a memorable moment of success?Ģ020 was an all-out sprint for our company. Those two changes would remove roadblocks to healthcare transformation and considerably accelerate and amplify the impact of health technology. If I could wave it again, I’d remove the remaining barriers to interoperability so that there would be no friction to integrating disparate systems and accessing patients’ data to use for their benefit. That would align financial incentives with what everyone knows are the right things to do. If I could wave a magic wand, I’d change the payment models from Fee-for-Service to Value-Based for everything in healthcare. The country is approaching 20% of GDP being spent on healthcare – double other advanced nations per capita – yet outcomes are middling. The biggest challenges facing the U.S healthcare system are access & equity, quality & variability of care, and cost. What are some of the challenges you see for broad adoption of healthcare technology? The difference is the latter solutions are designed with a very well-developed understanding of the problems they’re addressing. But there are also purpose-built solutions, incorporating AI, ML, and data analytics, which are dramatically improving experience, cost, and outcomes. There’s hype around AI applications that don’t live up to their promise. There’s a lot of invention, but not enough innovation – proven solutions being used at scale to improve health and care. Do you think technologies like AI and ML have improved healthcare? For patients, Conversa is a trusted companion guiding them through their health journey. For health systems, Conversa is an automated member of their care team. We have programs for patients living with chronic illnesses, patients discharged from the hospital, patients preparing for and recovering from procedures and surgeries, cancer patients, expectant moms, pediatric programs for kids, ED discharge programs and more. Health systems and other healthcare organizations use Conversa’s platform to extend their relationships with patients in a virtual and automated way – 24×7.
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Who can benefit from Automated Virtual Care? We’re pioneering a new care delivery model we are calling Automated Virtual Care. It automates outreach to patients, asks questions, collects biometric readings, analyzes the responses and data, and provides personalized education, nudges, and guidance around what the patient should do next. We created a technology platform to do just that. Yet patients have an enormous amount of information about their health which could be captured, analyzed, and used to provide them guidance – if we only had a cost-effective way to do it. Healthcare providers have almost no insight into how patients are doing between their visits to the doctor or hospital. What is Conversa?Ĭonversa is a purpose-built solution for a well-defined problem. Here are some excerpts from the interview. Murray is the CEO of Conversa Health, a pioneer in automated care management, where he leads a talented cross-functional team with compassion, curiosity, and creativity. Murray Brozinsky’s relentless focus on customers, experienced leadership, and track record of delivering results have earned him recognition as an innovative entrepreneur.